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The Cover Queen is a New Zealand based business, and we abide by the Consumer Guarantees Act 1993. This gives you the right as a customer to seek a remedy, repair or replacement where necessary.  We want you to be delighted with your purchase.  While New Zealand legislation does not require refunds if a consumer changes their mind about a purchase, please contact us in the first instance with any queries once you have received your order.  We ship within 24hours and would expect our customers to receive the goods in 2 - 6 days.