Shipping & Returns

SHIPPING POLICY

We are a family business and our house is our office and our enormous 18m x 10m garage is our storage!

We aim to ship as soon as payment is made and the courier the following business day.

We will send tracking once it is on the way. 

RETURN & EXCHANGE POLICY

The Cover Queen is a New Zealand based business, and we abide by the Consumer Guarantees Act 1993. This gives you the right as a customer to seek a remedy, repair or replacement where necessary.  We want you to be delighted with your purchase.  While New Zealand legislation does not require refunds if a consumer changes their mind about a purchase, please contact us in the first instance with any queries once you have received your order.